Refund policy

Customer Experience & Order Guidelines

We aim to provide a great experience with every order. To help ensure this, please review the guidelines below before placing your order.

If an issue arises that is not addressed here, please contact our team and we will work with you to determine an appropriate solution.

📧 help@gogreek.shop

Returns & Refunds

Due to the perishable nature of our products, returns are not accepted and all sales are considered final once shipped.

If you are dissatisfied with your purchase, you must contact us within 5 days of receiving your order. Refunds, if approved, may be partial and are issued at our discretion based on product condition, delivery circumstances, and supporting documentation.

Address Accuracy

Customers are responsible for verifying the shipping address at checkout.

If an order is shipped to an incorrect address provided by the customer and ships before we are notified:

The order is not eligible for refunds or reshipment
The customer must contact the shipping carrier to request a reroute

If rerouting results in spoilage of perishable items, refunds are not available.

Refused Deliveries

If a package is refused for reasons not related to visible carrier damage at the time of delivery:

The package must be returned to the sender at the receiver’s expense
Returned items must arrive in good condition to be considered for a refund

Any refund issued may be reduced or denied based on product condition upon return.

Delivery Delays & Rescheduled Deliveries

Refunds are not available when perishable items spoil due to:

Delivery rescheduling requested by the recipient
Rerouting requested by the recipient
Delivery delays caused by a closed business address

We are not responsible for carrier delays caused by weather, holidays, or circumstances beyond our control.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If an item is defective, damaged, or incorrect, you must contact us promptly so the issue can be evaluated and resolved.

Clear photos of defects or damage are required whenever reasonably possible for any replacement or monetary reimbursement to be considered.

Cancellations, Order Changes & Exchanges

Order changes or cancellations can only be accommodated prior to shipment confirmation.

Once shipment confirmation is issued:

Orders cannot be changed or canceled
All sales are final
Exchanges and refunds are not available

Shipping Accuracy & Delivered Packages

Our delivery guarantee applies only to orders shipped to the address provided and confirmed at checkout.

Once the carrier confirms delivery to the provided address:

Responsibility for the package transfers to the recipient

We are not responsible for packages that are lost, misplaced, or stolen after confirmed delivery. Refunds or replacements are not available under these circumstances.

Lost, Stolen, or Tampered Packages (In Transit)

If a package is lost, stolen, or tampered with during transit or upon delivery:

The recipient must file a claim with the shipping carrier
Replacements may be issued depending on the outcome of the carrier’s investigation

Financial responsibility for lost, stolen, or tampered packages lies with the shipping carrier once a claim is filed. Any approved monetary reimbursement will be issued by the carrier.

Contact Us

If you have questions or need assistance, please contact us at: